Classic and Ready-to-wear items can be exchanged ONLY if dissatisfied within 7 days. Classic Collection items can only be exchanged MAXIMUM TWICE after original order.  Items can always be mailed for repair. Reasonable minimum changes/fixes will be no fee, however if a considerable amount of stones/crystals are missing, we will send the fee and only charge and repair, if price is agreed. Please mail mindylam@mindylam.com for repairs.

Custom, Couture, and Nostalgia Collections cannot be returned. They are one-of-a-kind pieces and/or made specifically for the consumer i.e. size, color, price. etc. Items can be mailed for repair and pricing will be determined if there is considerable damage by consumer. If sizing needs to be adjusted there is no charge.

Charity Collections, such as My Passion Forward Collection and National Kidney Foundation Collections, cannot be returned as ongoing donations are made to the various designated non-profit organizations.

Each design will have a slight variation due to the custom handcrafted work and love that goes into every order.

Exchanges (if applicable)
We only replace or repair items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mindylam.com and send your item to: 5410 McGrath Blvd #403, North Bethesda MD 20852, United States.


Shipping
To return your product, you should mail your product to: Mindy Lam Jewelry, 5410 McGrath Blvd #403, North Bethesda MD 20852, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.